Like a Broken Marriage

There are cases where I think IT and business are like a broken marriage, and my work is that of a family therapist. What makes me think so?

Well, at a meeting of IT specialists I once asked which of the IT experts has the pressure to provide infrastructure faster. No one had come forward. They all said their work was okay.

A week later at the Machine Learning Conference I asked a few people where they run their applications. They said in the public cloud. When I asked if they were considering doing the same in their own data center, they gave me a big look: “I would never ask my own IT department if they were running machine learning applications. They are way too slow to deploy.”

No wonder IT staff feel no pressure, that business doesn’t even ask for faster deployment because they have given up.

It’s like in a marriage where the spouses have given up communicating. If you want to solve this, it’s hard work.

Now there are certainly IT departments that are working well with their customers in their respective business areas. But, dear IT people, are you sure that you know all the requirements of the business units? Are they still talking to you, or have they given up? It might be a good idea to validate assumptions explicitly. Maybe there is still unused potential for improvement. And dear business departments, have you asked your IT department lately if they could react faster? Perhaps you have overlooked potential in your own company?

If IT reacts too slowly to business requirements, then it has very little to do with technology, it’s all about processes and team structures. And above all it is about communication. Maybe you are getting help to get communication back on track.

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